Frequently Asked Questions

One of the first questions people ask is about pricing, which depends on factors such as the time of day, the complexity of the job, and the urgency of the request. Services during regular business hours are generally more cost-effective, while after-hours, late-night, or emergency call-outs come at a higher cost. We focus on providing quality workmanship and reliable service at fair and competitive rates. For an instant quote, please call 0404 33 22 66 and speak directly with one of our professional locksmiths.

We accept cash, EFTPOS, Visa, Mastercard, bank transfer and most major debit and credit cards. Payment is due on completion of the job.

No – when picked by a highly experienced professional locksmith the chances of damaging the locking mechanism is extremely unlikely. We use specialist tools and methods which ensure there is no damage caused during the opening process.

For your personal security and peace of mind, we recommend changing or rekeying the locks when moving into a new house or apartment. Previous tenants, owners, or real estate agents may still have copies of your keys. If the existing locks are in good condition, we can simply rekey them by changing the internal pin combination, ensuring that old keys no longer work. This provides you with a brand-new key at a lower cost than replacing the entire lock assembly. Knowing that you are the only person with access to your property enhances both security and peace of mind.

Yes, it is possible to have a single key that opens all the locks in your residence. This is a common request, as it offers greater convenience without compromising security, despite common misconceptions. Carrying multiple keys for different locks can be frustrating. In most cases, we can re-key your existing locks to work with just one key by adjusting their internal combinations. However, some locks may have different key profiles (shape of the key) depending on the brand, and in such cases, replacing the lock may be necessary to ensure compatibility.

Yes, some high-security locks on the market today are specifically designed not to be picked or extremely difficult to pick. However, our highly trained professional locksmiths have the expertise, specialized tools, and alternative methods to open even locks that are considered ‘unpickable.’ With the right skills and equipment, we can efficiently and securely gain access when needed.

Yes! We only use high-quality, reputable brands, all backed by manufacturer warranties. Additionally, we guarantee all the work we carry out, ensuring reliability and customer satisfaction

Yes! If you notice anything unusual with your keys or locks, it’s best to contact a professional locksmith as soon as possible. Small issues can quickly escalate into major problems if left unattended. We’ve attended many jobs where customers found themselves locked out or even locked in, often admitting that their lock had been acting up for a while. Unfortunately, locks and keys tend to fail at the most inconvenient times. Addressing the issue early can help you avoid costly repairs or an emergency locksmith call in the middle of the night.

Yes. Keys To The City provides 24/7 emergency locksmith services for homeowners, businesses, strata managers, and real estate professionals. Whether you’re locked out, have lost your keys, or need urgent lock repairs, we’re available day and night to help.

Based in Concord, we regularly assist customers in Rhodes, Breakfast Point, Mortlake, Five Dock, Strathfield, and surrounding suburbs. By focusing on a carefully selected local service area, we’re able to provide fast response times and prompt, reliable service when you need us most.